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    Case studies Pharma

    Choosing a launch message for patients and professionals

    Consumer forums and professional interviews narrowed four launch approaches to one, followed by quantitative validation.

    • Message & Creative Development
    • Qual + quant
    • B2B + consumer
    Woman taking a medication with a glass of water

    4

    Launch approaches

    Each was assessed for interest, emotional connection, and motivation.

    2

    Audience perspectives

    Patients and healthcare professionals evaluated the creative before production.

    The objective

    A pharmaceutical launch had four communication approaches; one direction had to work with patients and healthcare professionals.

    The research design

    Patients reviewed the concepts in a three-day asynchronous online forum. Healthcare professionals took part in 45-minute virtual interviews. A quantitative study followed.

    The outcome

    The discussions documented the emotion surrounding the condition. One approach motivated both audiences; the client refined it and moved it into quantitative validation.

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